Thursday, October 6, 2011

EOC week 1: Delighting service

Gibson, if you a musician the name must have reached at one point or another. Gibson has been making instruments since the beginning of time. With the help of the legendary innovator Les Paul, Gibson made the legendary guitar that would be transformed time and time again. To be used by many famous artist such as. Jimmy page, Randy Rhodes, Zack wild, Jimmy Hendrix, and many more. I recently read an article of independent artist also trying his luck at his on innovation. He was a Bassist looking for a new sound. And had this crazy idea to have to guitar pickups each with its on output. sending out to two separate amplifiers. Ultimately creating a combined new and unique sound. So after a couple weeks of chipping wood shavings and mutilating his guitar he sent a letter out to Gibson asking for some guitar pick-ups that have not been scene in a while. Asking for advice and at what price they might sell the item to him for. A month went by and still there word from Gibson had arrived. Until the following week, when not only a letter came but also with a package. Gibson was nice enough to reply by sending him the pick-ups neatly packaged and free of charge for his project. This is great example of customer service because just reading the article alone, has only raised my appreciation for Gibson as a company. I can say that unless there is a drastic turn for the worse they are definitely going to keep my business, and probably gain even more business with good exposer like that article. 

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